The Tumble Difference
Tumble Smart Laundry
Tumble is the only Smart Laundry provider bringing to market the best technology for the laundry room.
We aren’t just “an app”, but a full service that includes predictive maintenance, real-time customer support, mobile features that make laundry easier, all while delivering an experience that makes residents happier.
SMART FEATURES
Cashless payment
Secure payment done by phone
PUSH NOTIFICATIONS
Receive alerts when your laundry is ready
cycle tracking
Real-time window into cycle progress
LOCKING
Lock/unlock remotely, keeping your laundry secure
MACHINE AVAILABILITY
Real-time window into machine availability
PREDICTIVE MAINTENANCE
Stop problems before they happen
the SMART CENTER
We offer an optional stand-alone kiosk for shared laundry rooms that wish to provide a smart-phone alternative.
Our smart laundry machines can be controlled and paid for using the Smart Center.
Learn more about Tumble in this recently released Crunchbase News article.
Listen to the CEO of Veritas Investments discuss Tumble on stage at the 2022 NMHC meeting.
PROPOSAL
SERVICE PROVIDED
Laundry equipment and service provided through exclusive possession of all common laundry room(s) located on the real properties and improvements to the units located at:
- • 6363 Beadnell Way, San Diego, CA 92117 (24 sets of washers and dryers)
- • 3454 Ruffin Rd, San Diego, CA 92123 (24 sets of washers and dryers)
All machines utilize Tumble’s proprietary connected system with cashless payment. With signing of a 5 year or more term, Tumble will include optional Smart Centers.
5 Year Term
50% of revenue to Tumble
50% of revenue to the Owner
Included: A price floor equal to the average of the last twelve months' laundry revenue to de-risk the deal for the owner. At a minimum, ownership will make at least what they made last year while giving residents best in class laundry rooms.
Coming Soon... Tumble Pickup and Delivery Service
- • Opportunity to boost NOI from existing machines.
- • Fast, reliable, and transparent on-demand laundry service for residents.
- • Opportunity for residents to gain an additional income stream as Super Washers.
* Tumble also has favorable equipment purchasing options which increase Gross Revenue *
What Tumble can do for you!
Resident Experience
A laundry room fitting of your amenity list. Convert more leads, be a featured stop on your tour, and provide lasting value
Estimated 99% Reduction in Laundry Related Service Tickets
With real-time support residents contact Tumble directly taking the burden off of onsite teams.
Guaranteed Laundry Room Income
Increase property NOI by converting more prospective renters, reducing burden on onsite teams, and increasing retention.
EARLY CANCELLATION
The Owner may choose to cancel the Agreement early or before the ending of the above stated Term provided that, we will not provide any refunds, and the Owner will promptly pay a negotiated early termination fee that will be no less than 50% of the average trailing monthly revenues since the beginning of the Term multiplied by the remaining months of the term.
Termination for Cause
Either party may terminate this Agreement for cause, as to any or all of agreed Services: (i) upon thirty (30) days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period or (ii) Operator fails to perform satisfactory service then this Agreement may be terminated by either party with thirty (30) days written notice to the other party.
The Operator may also terminate this Agreement for cause on thirty (30) days written notice if the Operator determines that the Owner is acting, or has acted, in a way that has or may negatively reflect on or affect the Operator, the Operator’s prospects, or the Operator’s customers.
The Agreement may not otherwise be terminated prior to the end of the Term.
SERVICE CHARGES
Tumble provides an end-to-end service for providing laundry amenities to residents. As such, rent will be a percentage as negotiated with the term (as stated above) of collected revenue from all machines paid monthly and no later than the 15th of the following month from Tumble to the property management or building owner.
Tumble has determined the average turns per day (TPD) of common laundry rooms to be 2 TPD per machine. Vend prices are subject to change, and Tumble will reserve the right to change prices as appropriate with the market.
The property management and/or building owner will be provided a statement of usage on the 1st of every month for the previous month’s usage, and paid no later than the 15th of the same month for the balance of that statement.
For contract comparison
Tumble does not charge extra service fees, technology fees, collection fees, machine per day minimums, or any other fees/charges. The revenue share stated above is exactly what the property management or building owner will receive.
METHOD OF PAYMENT
Tumble will provide payment of all balances via check or direct deposit to the directed account of the property manager and/or building owner.
INSTALLATION
Tumble will cover all costs associated with installation and delivery of above stated laundry equipment.
Maintenance of Laundry Equipment
All service and maintenance of the laundry equipment shall be the responsibility of Tumble.
UTILITIES
The property management and/or building owner will provide all utility services necessary for proper operation of above stated laundry equipment.
Maintenance, Cleanliness, and Upkeep of Common Laundry Room(s):
The property management and/or building owner will be responsible for proper maintenance, cleaning, and general upkeep of the common area laundry room(s).
*Monthly revenue share is an estimate based on the information provided by the property and averaged over the lifetime of the contract.
FAQ
HOW DO YOU PRICE LOADS OF LAUNDRY?
We use standard pricing for our revenue share and subscription models. For the pricing of the washers and dryers, we adjust below the going price at local laundromats. If you would like to change the price per load, we are happy to discuss options.
After my term is up, does the contract go month-to-month?
Shared laundry has been marred by predatory contract clauses such as automatic renewals. At Tumble you will find no such predatory clauses. All contracts go month-to-month following contract term but your Account Manager will contact you as the contract comes up for renewal.
What is Tumble’s service response time?
We use artificial intelligence for predictive maintenance to get ahead of problems before they cause issues for your residents. Should something occur that does need an in-person repair, we’ll dispatch a technician within 24 hours.
Why have i never heard of tumble?
Tumble was founded in 2019 as America’s first digitally native multifamily shared-laundry services company. We have operated mostly in San Francisco, making sure our offering is of the highest quality for residents. We are now expanding rapidly throughout California and beyond!
Do I need to have building wifi to get tumble?
No, we will install our own network in your laundry room.
CAN RESIDENTS CONTACT TUMBLE DIRECTLY?
Residents can get help, report problems, and give real-time feedback directly to our team in-app. Residents no longer need to harass Property Management when there’s a laundry issue. A live Smart Laundry tech is always just one button away!
Have Questions?
Partnership with Trinity Property Consultants